TRANSFERS
TRANSFERS
Thousand Oaks provides free transfers between local bus routes and also between VCTC Intercity buses. It allows you to make longer trips for the same low fare. Our electronic fareboxes make it easy to obtain and use a transfer.
When do I need a transfer?
Transfers are necessary to travel on multiple buses without paying an additional fare. Transfers are needed if you paid a cash fare or are riding using a single or 10-ride ticket. You do not need a transfer if you are using a 1, 7, or 31-day unlimited ride pass or riding for free (college students and children 5 and under accompanied by an adult).
How do I get a transfer?
Transfers are issued by the driver. Please request a transfer when you board and pay your fare. Drivers may decline to provide transfers as you are exiting the bus as it can disrupt the boarding process for other passengers.
Are there any special rules for transfers?
Yes, there are a few rules you should be aware of:
- Your transfer is good only for 90 minutes, so make sure to use it before then. The farebox will automatically reject an expired transfer.
- Your transfer is only good on another bus route. You can’t use it to re-board the same route to complete a round trip or make intermediate stops. The transfer is encoded with data on the route and bus it was issued, and when read, it will be rejected if used on the same route. If you do need to make multiple stops on the same route, consider purchasing a day pass to save money.
- Transfers can be used only one time. There are some trips that may take more than one transfer to complete. If that applies to your trip, as you board the second bus and use your first transfer, ask the driver for another.*
*Because two transfer trips are rare, the driver may ask you what route you started on and where your trip is ending to ensure our rules are being followed.
Hours and Contact Information
Transportation Center:
Monday - Friday: 4:45 a.m. to 8:15 p.m.
Saturday: 7:00 a.m. to 8:00 p.m.
Phone
(805) 375-5473 (Bus)
(805) 375-5467 (DAR/ADA)
Phone Hours
Weekdays: 4:30 a.m. - 8:30 p.m.
Weekends: 6:30 a.m. - 8:30 p.m.
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Holidays:
Modified Service Hours
Christmas Eve and New Year's Eve
No Service
Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day
