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Welcome to TO/24
TO/24 upgrades the overall customer experience when seeking City approvals by streamlining processes, providing access to real-time status updates, and better preserving historical records relating to individual parcels.
TO/24 is the City’s virtual service system for property owners, residents, and businesses seeking authorization from City departments for various activities relating to residential and commercial development. TO/24 provides customers with 24-hour online access to submit applications, seek permits and approvals, initiate and execute plan checks, schedule inspections, view statuses and results, make payments, access parcel-specific historical records and more.
- It provides ability to electronically submit construction permit applications, public works grading, and paving and encroachment permit applications online.
- It allows applicants to review status, submit plans, and make necessary corrections.
- It improves the planning case submission process and helps standardize electronic plan review as a collaborative, efficient, and sustainable solution for development projects.
- Allows for online payment of invoices.
- Services and electronic solutions offered through TO/24 will evolve to meet customer needs further in the future.
Important Update for TO/24 USERS
Reminder: Tips for Verifying City of Thousand Oaks Emails
To help protect your information, please take a moment to verify any invoice or message you receive:
- Check the email domain: Official City emails come only from @toaks.gov. Be cautious of unfamiliar or misspelled domains such as @usa.com.
- Verify payment methods: The City does not accept permit payments via wire transfer, peer‑to‑peer apps (Venmo, CashApp, Zelle), or cryptocurrency.
- Confirm the request: If you receive an invoice you weren’t expecting, or believe an email to be fraudulent, do not reply to the email. Instead, contact the issuing department directly to confirm any balance due:
- Community Development Department: (805) 449‑2500
- Public Works Department: (805) 449‑2400
