Your City Hall

Welcome to TO/24

TO/24 upgrades the overall customer experience when seeking City approvals by streamlining processes, providing access to real-time status updates, and better preserving historical records relating to individual parcels. 

TO/24 is the City’s new enhanced and integrated virtual service system for property owners, residents, and businesses seeking authorization from City departments for various activities relating to residential and commercial development and business operations. TO/24 will provide customers with 24-hour online access to submit applications, seek permits and approvals, initiate and execute plan checks, schedule inspections, view statuses and results, make payments, access parcel-specific historical records, and more.  


  1. It adds the ability to submit construction permit applications, public works grading, and paving and encroachment permit applications online.  
  2. Allows applicants to review status, submit plans, and make necessary corrections. 
  3. Consolidates services currently provided through various technological programs into a single system. This consolidation will reduce the need for customers to learn and access multiple technological systems.  
  4. It improves the planning case submission process and helps standardize electronic plan review as a collaborative, efficient, and sustainable solution for development projects.
  5. Expand online payment methods beyond credit cards to include electronic check payments.
  6. Services and electronic solutions offered through TO/24 will evolve to meet customer needs further in the future.  

Important Update for TO/24 USERS

ATTENTION: Login security has been upgraded. If you haven't used your account in a while, you will be directed to our new authentication service to complete registration or sign-in.


  1. If you have an existing account, you MUST click "Login or Register" and then the “Create an Account” button on your first visit to this site. A few points of note:
  2. Please be sure to USE THE SAME EMAIL associated with your current account and enter your first and last name to maintain access to your existing TO/24 records.
  3. You will receive a verification email with a code to complete the registration process. 

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Need help with the TO/24 system? Call 805-449-2518 for staff assistance.

TO/24 User Guides

TO/24

Click Here to Access System

Public Counter Hours

Monday: 7:30 a.m. to 3:00 p.m.

Tuesday: 7:30 a.m. to 5:00 p.m.

Wednesday: 9:30 a.m. to 5:00 p.m.

Thursday: 7:30 a.m. to 5:00 p.m.

Alternating Fridays: 8:00 a.m. to 5:00 p.m.


Hours are subject to change. Please call (805) 449-2500 prior to your visit.