Dial-A-Ride
Dial-A-Ride
The City operates a local origin-to-destination Dial-A-Ride program for passengers who hold an Americans with Disabilities Act (ADA) card or are 65 years of age or older. Customers can use Dial-A-Ride to do errands, go shopping, or to get to medical appointments.
ECTA CONNECT InterCity Dial-A-Ride is a separate, shared-ride transportation service available in most of the eastern Ventura County and is specifically designed to permit travel outside local Dial-A-Ride service areas.
[button text=" Click Here to for ECTA CONNECT City-to-City DAR Information"]
LOCAL DAR FARE
The fare for local DAR is $4.00 each way. Exact change is required as drivers do not carry cash. Trip tickets are available at the following locations:
- Thousand Oaks Transportation Center, 265 S. Rancho Road
- Goebel Adult Community Center, 1385 E. Janss Road
- City Hall Finance Customer Service, 2100 Thousand Oaks Blvd., 2nd floor
ADA Cards
To use the service, you must have a county-issued ADA card or be a senior 65 years of age or older. An ADA card is issued to individuals with qualifying disabilities. More information can be found here. Applications are available by calling (888) 667-7001 or online at the Ventura County Transportation Commission's website or download an application here.
HOURS
Service | Weekdays | Weekends | ||
Open | Close | Open | Close | |
Dial-A-Ride Reservation Line | 4:30 a.m. | 8:30 p.m. | 6:30 a.m. | 8:30 p.m. |
Service Hours (Advanced Reservation) | 5:00 a.m. | 8:00 p.m. | 7:00 a.m. | 8:00 p.m. |
Last Scheduled Pick-Up | 7:30 p.m. | 7:30 p.m. | ||
ECTA CONNECT InterCity Service Hours (Advanced Reservation) | 6:00 a.m. | 6:00 p.m. | 8:00 a.m.* | 6:00 p.m. |
Lobby Sales Window Bus/DAR Pass Sales | 7:30 a.m. | 6:00 p.m. | 8:00 a.m. | 5:00 p.m. |
*ECTA CONNECT InterCity operates Monday - Saturday
Reservations
To book Call (805) 375-5467, download the TO Dial-A-Ride app or book here.
We offer flexible reservation options to fit your needs:
Subscription
Set up regular, recurring troops for up to 90 days. Remember to call if you need to cancel.
Advanced
Book 1 day to 2 months ahead with no limit on advanced reservations.
Same Day
Reserve at least 2 hours in advance for same-day trips. Space is limited, and Same Day booking is not guaranteed.
FOR First-time reservations:
- Please have your destination address ready.
- ADA cardholders should have their ADA card ready.
Thousand Oaks Dial-A-Ride App
The Thousand Oaks Dial-A-Ride app is a new way to reserve your ride! Simply download the app on the Apple App Store or the Google Play Store, create an account, select your origin and destination, and select a trip time that suits your schedule. Through the app, you can track your vehicle in real-time and modify your trip if needed. Notifications regarding your trip will be sent through SMS text messages and telephone.
Wheelchair Accesibility
All Thousand Oaks buses and vans are wheelchair accessible, and boarding ramps can be lowered for passengers who have difficulties boarding. Depending on the type of bus, you will be able to board and disembark by either the front or center doors. Your driver will instruct you on which to use.
No Show and Late Cancellation Policy
No-shows and late cancellations impact our ability to provide on-time service. Reservation privileges for riders who repeatedly make late cancellations or are No-Shows may be limited or suspended. A rider who is not ready or declines the ride is considered a No-Show. A subscription or advanced reservation not canceled two hours or more in advance or a Time Call or On Demand reservation canceled after the reservation is made is considered a late cancellation.
Hours and Contact Information
Transportation Center:
Monday - Friday: 4:45 a.m. to 8:15 p.m.
Saturday: 7:00 a.m. to 8:00 p.m.
Phone
(805) 375-5473 (Bus)
(805) 375-5467 (DAR/ADA)
Phone Hours
Weekdays: 4:30 a.m. - 8:30 p.m.
Weekends: 6:30 a.m. - 8:30 p.m.
Commendation or Complaints
Submit here!
Holidays:
Modified Service Hours
Christmas Eve and New Year's Eve
No Service
Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day