Accessibility Statement for Toaks.gov

Measures to support accessibility

City of Thousand Oaks takes the following measures to ensure accessibility of the City’s Website:

1. Include accessibility as part of our mission statement.
2. Include accessibility throughout our internal policies.
3. Integrate accessibility into our procurement practices.
4. Assign clear accessibility goals and responsibilities.
5. Employ formal accessibility quality assurance methods.
6. Include people with disabilities in our design process.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. City of Thousand Oaks Website is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Compatibility with browsers and assistive technology

City of Thousand Oaks Website is designed to be compatible with the following assistive technologies:

1. All browsers and known operating systems at time of publishing.

City of Thousand Oaks Website is not compatible with:

1. There are no known incompatible browsers at time of publishing.

Technical specifications

Accessibility of the City of Thousand Oaks Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

1. HTML
2. WAI-ARIA
3. CSS
4. JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of the City of Thousand Oaks Website, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for the City of Thousand Oaks Website:

1. PDF Documents: May not be fully compatible with a screen reader. Some content in PDF form is historical in nature and may be a lower-quality scan, or contain maps or other images that need improved alt text. We continually work through content uploaded to the site to remediate compatibility issues. Please use the 'report issue' link under 'About Us'.
2. Headshots and other smaller images: Smaller images and headshots may be missing ALT text. There may also be images associated with third-party links that are missing ALT text. This is due to limitations in the current content management system that limits the ability to add ALT text to some smaller images and additionally coded content. We are working with the website vendor, which is continuously updating protocols to improve the ability to add ALT text to these images.

Assessment approach

City of Thousand Oaks assessed the accessibility of the City of Thousand Oaks Website by the following approaches:

1. Self-evaluation
2. External evaluation
3. Regular testing is conducted on the website internally, and the site is regularly evaluated by the developer

Feedback

We welcome your feedback on the accessibility of City of Thousand Oaks Website. Please let us know if you encounter accessibility barriers on City of Thousand Oaks Website:

1. Phone: 805-449-2121
2. E-mail: city@toaks.gov
3. Visitor Address: 2100 Thousand Oaks Boulevard, Thousand Oaks, CA 91362

We strive to respond to feedback within 2 business days.